Exchange and Refund Policy

1. Requests for exchange can be accepted within 14 days (upon receiving the item).

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2. You may request for an exchange if you ordered the item through our website and face the following issues:

• Item received is different from what was ordered – based on the product description on our website (slight difference in dimensions does not count).

• Item received is faulty or has defects.

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3. If you face the above issues, you can also choose to exchange for a different item that has the same or a higher price and top up the difference (limited to 1 exchange). 

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4. For exchanges, we will collect the item to be returned from your place, and also deliver the new item to your place.

 

5. You may request for a refund if:

• Item received is still different from what was ordered after the exchange, and you do not wish to exchange for a different item.

 

6. The refund will be credited to your bank account.

 

7. Call us at 626-515-00 to enquire